Privacy Policy

Last update: 06-05-2018

Your privacy is important to Hemelz ProBooks.
We developed this Privacy Policy to provide you with information on how we process your personal data when you visit our website(s). ProBooks is a Hemelz ProBooks Service.

Hemelz Publishing and ProBooks Web Service are both part of Hemelz ProBooks.

What is Personal Data

“Personal data” is information relating to an identified or identifiable natural person.

Personal data that is processed

When you interact with our website, the shop, customer support via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about the products you purchased, such as eBooks and books. We also may create event logs that are useful in diagnosing product or performance-related issues, and capture information relating to the support or service issue.

PURPOSE AND LEGAL GROUND:

We use this information to provide you with customer and product support and to monitor the quality and types of customer and product support we provide to our customers.

Categories of Recipients of Personal Data

Other service providers:

Hemelz ProBooks uses cloud services from third parties such as YMLP, AuthSMTP and PayPro to assist in necessary services like sending emails. and handling of payments. Those services track the activities associated with these emails, such as whether they were opened, whether links in the emails were clicked on, and whether purchases were made following clicks on those links. ProBooks may use this data to analyse the level of engagement with its emails. Hemelz ProBooks uses third-party service providers to help us better understand usage of the website and related purposes.

Hemelz ProBooks may use services from a third party to assist in providing customer support. Those services facilitate communication via the website through the “Contact Us” form or by telephone.

Other disclosures:

We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid subpoena, legal order, court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.

We may also transfer your personal data to an affiliate, a subsidiary or a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Hemelz ProBooks business, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.

Cookies and Similar Technologies

Website:

To help analyse how you and other visitors navigate the Hemelz or ProBooks website, compile aggregated statistics about site usage and response rates, and administer the ProBooks website, we, with assistance from third-party analytics service providers, collect certain information when you visit our site. This information includes IP address, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. We may use cookies, pixel tags, clear GIFs or other similar tools on our site or in our email messages to assist us in collecting and analysing such information. We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them.

If you reside in the European Union or other jurisdiction that requires us to obtain your consent to use cookies on our sites, then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality and you cannot choose to disable those cookies.

Here are examples of third-party providers of analytics and similar services we currently use:

ANALYTICS SERVICES:

  • Google:Google Analytics is used to track site statistics and user demographics, interests and behavior on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimization. Find out more informationabout how this analytics information may be used, how to control the use of your information, and how to opt out of having your data used by Google Analytics.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new products and apps, as we improve our current offerings and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Hemelz ProBooks websites that link to this Privacy Policy.

Retention of Personal Data

We will retain personal data submitted via the “Contact Us” form for a period of two (2) years. We will retain personal data collected by customer support and analytics tools indefinitely. In addition, see below under “Your Rights” for a description of your right of erasure.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation (GDPR) to request from Hemelz ProBooks access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.

To request access to or rectification, portability or erasure of your personal data, or to delete your Hemelz or ProBooks account, please contact us at: info@probooks.eu or info@hemelz.nl.

Please attach in your email:

  • account name at Hemelz or ProBooks
  • the request itself
  • a readable scan of a valid ID like a drivers license, passport (we are obliged to verify your identity)

If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact ProBooks at info@probooks.eu or info@hemelz.nl.

If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact Hemelz ProBooks at info@probooks.eu or info@hemelz.nl.

— End of our Privacy Policy —

 

Practical information about your Privacy:

 We may collect the following information:
  • Name and contact information including your email address
  • Your geographical location – e.g. country, city, zipcode, IP address
  • Your preferences and areas of interest – e.g. as indicated in our newsletter sign-ups
  • Information about your purchases or downloads
  • Other information relevant to customer surveys and/or offers

Why we collect this information:

  • We are able to give the information to our payment provider so we can show the correct sales-price of the product
  • We have to know to know what sales-tax (vat/btw/iva) applies and have to charge you and what amounts of sales-tax we have to pay in your country of residence. This is obligated by international tax law, including the EU MOSS tax law.
  • Many countries need different information on invoices and our information provides as with the possibility to do so.
  • We will use your contact details to contact you about new books, authors, events and other developments (unless you choose to opt out of promotional emails)
  • We will keep records of your transactions in case of any questions, replacements or refunds
  • We may use it to customise the website to highlight books, authors or events we think you might be interested in
  • We may store your billing and shipping addresses so that you can reuse them

Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. Your bank or card details will be securely collected and processed by our payment provider. In the case of buying print books from us, ProBooks will securely pass on your name, shipping address and order to our distributor for order fulfilment. In the case of buying ebooks, we securely pass on your name and email address to BooXtream, for the correct social DRM and distribution of the eBook you purchased.

We use your information only as set out in this Privacy Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent. We may provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will not include personally identifying information.

Bank & Credit card information

We only store minimal card details (only bank and/or card type and the last four digits). All payments are handled securely by PayPro or PayPal, dedicated payment providers.